Office Tips
by facastillon

GENERAL ANNOUNCEMENTS

Written by Local Loyal Clients LLC

Q: What are General Announcements?

A: General Announcements is a concept that allows for the Staff to be on the Same Page

Whether its Policies, Pet Peeves, and or Great Ideas for the OFFICE to run more Smoothly

What needs to be on the General Announcements

In a Growing Practice, Changes are hard to keep up with
Especially with New People and New Protocols that we need to follow and we need to keep track of who all knows 

Pros for General Announcements

  1. All being on the Same Page
    1. Having a Place to Refer back helps the team when they forget
    2. Not Everyone will Understand the Information when they only hear it once or even when they hear it, Some Learn by reading and Going over it over and over again
  2. Keep Track 
    1. As a Field where its Constantly Evolving it is important to keep track of what is being Implemented
    2. Its good for you to review as well
  3. Good for Turn over 
    1. When there new hires its Crucial for them to have something that will allow for easier transition to the new office

What Can be Found in the General Announcements?

The Whole Office is a team and needs to Understand Your Dental Practice and when theres is a Change or New Protocol:

  1. Duties
    1. Everyone Should Already know their Duties as an Employee; but Duties of the office is different, such as: Taking Out trash, opening and Closing Office, Cleaning the Break Room
  2. Policies
    1. Policies should be placed into an Manuel for all to see but when there is new Policies being implemented, Everyone Needs to know
  1. Good Ideas
    1. Everyone has Great Ideas to have your Office Run more Smoothly
      1. Make sure to Write them Down and If they Work well implement them into Your Everyday use
  2. Pet Peeves 
    1. The Guidelines to the Your “Pet Peeves” 
      1. Super Important to Let people know what bothers you to have in your office, such as certain ways how to place Instruments, How to greet Patients, How to answer Calls, Hallway Edicate

“To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.” Tony Robbins

Tips for your General Announcements

  1. Go Over in Morning Huddle
    1. Good Rule of Thumb is to Go Over the Announcements in the Morning Meeting
    2. Any New Announcements must be announced daily for at least a 2-3 times a week
  2. Have all your staff Acknowledge 
    1. Have the Staff sign or Initial that they are aware and received the Announcements
  3. Keep the General Announcements in a Document stored 
    1. Place it into your Network of Drives or in your Cloud Drive
  4. Scrub Periodically 
    1. Make Sure to Review and Revise the General Announcements, If it does not apply Erase it from the Folder