Office Tips
by facastillon

Bedside Manner

written by Local Loyal Clients LLC

Q: How to keep patients for a lifetime?

A: Its how well your treat your patients and your bedside manner

Bedside Manner is One of the Hardest Skills to be Mastered in the Dental Field is Bedside Manner

“People will forget what you said, people will forget what you did but People will never forget how you made them feel” -Maya Angelou

Bedside Manner is a Doctor’s approach or attitude toward a patient.

Out of All the many Skills and Knowledge a Dentist must Practice aside from Their License 

Bedside manner is the most important!

Bedside manner isnt taught in school but is one of the Most Important Skills that a Dentist must master

Patients COME in for: 

Routine Checkups, Emergency Visits, Dental Recommendations, Tooth Decay, Pain on Teeth, Crowns, Root Canal Treatment, Dentures and Cleanings 

But 

They STAY because of the Bedside MannerAs a Health Care provider You Must Provide A Standard of Care that has a Welcoming Attitude plus Quality care

Key Bedside Manners Principles

  1. Make a Great First Impression
  2. Empathize
  3. Get to Know Them 

93% of First Impressions Consist of the Tone and Visual:

  1. 55 % of first impressions are made by what we see (Visual).
  2. Stand Up straight Look Confident
  3. Have a Clean Uniform 
  4. 38 % is the way we hear your first words (Tone).
    1. Your Inflection in your voice gives you away
    2. Be clear and Concise 
    3. Sound Concern and Curious
  5. 7 % are the actual words you say (verbal).
    1. Keep the Words Basic

Empathize:

  1. Acknowledge Their Pain
    1. I Understand how that would make you feel
    2. That really Sucks
  2. Share How you Feel
    1. I wish I can make you Better 
  3. Show Gratitude for Opening up
    1. Thank You for Sharing with me 
  4. Show Interest
    1. I want to make Sure I understand
  5. Be Encouraging 
    1. Im proud of you for coming in
  6. Be Supportive
    1. Im Here for you

Get To Know Your Patients:

  1. Ask Questions
    1. Make an Effort to ask Sincere Questions that consist of Family, Work, Experience
    2. Do Follow up questions of Why
      1. Go in Depth with the questions
  2. Listen
    1. Make Eye Contact
    2. Face the Patient
    3. Respond with Nodding to show You Understand
    4. Wait Until They Finish Speaking
    5. Take your time to Listen
    6. Listen to Understand not Reply