written by Local Loyal Clients
Q: What’s the Best way to get more reviews?
A: Best Advice to get more reviews is to Ask for Reviews
Reviews are IMPORTANT
Especially in this new day Not to mention with the GROWING population of Dentists Patients need to KNOW you exist and How GREAT you are
It is a MUST that you Continuously ASK for Reviews
Even though Patients don’t always write them
REMINDING them will go a LONG way STAY ALERT and BE POSITIVE
Note : if you keep your Standard of Care professional and in high quality
The Good reviews will come easy
TIPS
When to ASK for a review?
The best times to ask for reviews are as follows:
1. You have a Good experience with a patient
2. Check out the patient
3. Reminder of their next Appointment through text or email
Every Review is a GOOD Review Regardless if its a Bad one
You MUST be willing to TAKE the Good with the Bad
You SHOULDN’T take it personal
Take it as IMPROVING your Standard of Care
When a Patient leaves a Bad Review, UNDERSTAND that they are just voicing that THEIR NEEDS were not met
We must do our best to MEET everyone’s NEEDS
But
Keep in Mind we can NEVER please everyone
Good reviews are GREAT for the office RAPORT
But the Bad ones are GREAT TEACHERS
“Do one thing everyday that scares you..People GROW through experience if they meet life Honestly and Courageously”. -Eleanor Roosevelt
How to ensure patients leave a good review?
Patients respect and love when you hear them out, regarding their tooth problems and concerns
FACT: Patients just want to FEEL that their opinion MATTERS and to be HEARD
Many Patients love to be remembered when they come back
Be informative as much as possible give patients tips to improving their over all health to their mouth and even recommendations of what products to use
How to deal with bad reviews when Patients leave a bad review on the Internet?
Keep in mind the public will see you care enough to reach out and spear head the problem head on
Be aware: Not to mention any names when speaking publicly due to HIPPA and age
Many Dental Practices are AFRAID to deal with the patient
But it’s perfect time to to LEARN when you do have a Bad review
Make sure to REACH OUT and ENGAGE with that Patient
Most Bad reviews if you reach out are overturned to be made into GOOD ones and then both get what you wantPatient Respect and
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